4.1 Meetings are often big sinkholes of time that neither of us really need to do your project effectively. To keep things as lean and efficient as possible, I only have meetings when they’re absolutely necessary. To help wean any previous meeting addicts off this often costly, undocumented and fruitless process, I may charge travel time and extra fees. Virtual meetings are always an alternative. You will stay informed and get to discover the joy of efficiency without the need for meetings.
4.2 Timelines are transparent. I make a commitment to schedule your project in and let you know when the work will begin, when you should expect drafts and, based on draft feedback, when your finished project will be completed. You in turn need to make a commitment to provide me the info I need to start your project, provide the necessary feedback, and give approval in a timely manner.
4.3 I work with you to a timeline that suits. I know you’re probably working on 17 other things while I toil away at your project. I don’t want to seem like a toddler tugging on your very busy apron. If you’re busy and need a bit more time to provide turnaround on feedback or edits, by all means let me know.
4.4 Life is messy, and things happen. If either of us finds the timeline unachievable due to equipment and power failure, personal injury, death in the family, political unrest, force majeure and/or attack of flying monkeys, we both need to be responsible enough to let the other know
4.5 Maintaining a full and complete schedule ensures my Labrador, my Great Dane and I have a roof over our heads and food in our tummies. As such, I schedule work based on who pays first and what timeline suits that customer. If you’re running late supplying assets and edits, for the love of little kittens please drop me an email. I’d much rather know I have to find someone else to fill your space in an emergency than expect work that doesn’t show up. A lost workday means I miss out on a day’s income. Let me know. That way we’ll be bestest friends for everest.
4.6 To avoid upsetting clients already cued and playing ball, I rarely take on last-minute jobs. To avoid burnout and maintain personal health, it’s also rare for me to work evenings, weekends and public holidays. If you want a rushed project, the minimum spend is $3,000 and you’ll need to pay a 25% levy on the quote. Payment also needs to be in full and upfront. Yes, you can tell I prefer a normal schedule and reading books at night to wrangling last minute changes.
4.7 In the case of a retainer, I set aside a specific day(s) to complete this work. You will need to send me anything pertinent to completing the day’s work by midday the day before. That way, I have time to ask questions if need be. If something happens that forces you to change it, you need to let me know ASAP. In some cases, I can move your retainer time to a later stage in the month. However, you need to be responsible for your scheduling of work. Your monthly retainer is a set fee for each month. If you choose not to use your allocated days, you will forgo them.
4.8 Reasonable communication helps the project come to life. I welcome emails and feedback. I like to look after my clients with regular communication and updates. I have no problem introducing you to people who can help with the journey or taking the lead on communicating what you need with a designer or developer. However, there’s a limit to what’s reasonable. Extra project management with other freelancers, your staff and companies associated with your project’s development will incur an additional cost if they’re outside what I consider a reasonable limit. If I start to feel less like your freelancer and more like your mum, believe me, I’ll let you know. If you need extra support, we can arrange a coaching session or virtual workshop (for a fee).
4.9 Unscheduled phone calls disrupt my flow and work days. We can schedule regular check-in meetings about your project on Zoom as part of your delivery. You’re welcome to leave a message (who you are, your return phone number and details) on my answering machine. However, email is better for both of us. It’s quicker, and it gives us a reference point. That being said, I’m happy to use Slack channels or other digital devices to aid with timely communication.